Terms and Conditions
Man with Van Barnehurst Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Barnehurst provides removal, transport and related services within Barnehurst and surrounding areas. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. These terms apply to all domestic and commercial customers unless otherwise agreed in writing.
Definitions
In these Terms and Conditions:
Customer means the person or organisation booking and paying for the services.
We, us, our means Man with Van Barnehurst, the provider of removal and van services.
Services means any removal, transport, loading, unloading, packing, clearance or related work we agree to carry out.
Quotation means the estimated or fixed price we provide to you for the services.
Goods means the items, furniture, belongings and property that you ask us to move, transport or handle.
Quotations and Pricing
All quotations are based on the information you supply at the time of enquiry. You must provide accurate details of the collection and delivery addresses, access conditions, number and type of items, and any special requirements such as heavy, bulky or fragile items, stairs, or restricted parking.
Quotations may be provided as hourly rate, fixed price or a combination of both. Unless we expressly state in writing that a quotation is fixed, all prices are estimates and may change if the actual work differs from the information provided.
We reserve the right to adjust the price if:
There are additional items not originally described.
Access is more difficult than stated, including long walks, additional floors or lack of lifts.
Parking is restricted or requires longer walking distances.
There are delays outside our control, such as waiting for keys or access.
You request additional services or changes to the agreed work on the day.
Unless otherwise agreed, our prices do not include disconnection or reconnection of appliances, dismantling or assembling of furniture, removal of doors or windows, or the handling of items requiring specialist equipment or skills.
Booking Process
A booking is only confirmed once we have accepted your request for services and you have acknowledged the agreed price and date. This may be done verbally or in writing. We may require a deposit to secure your booking; if a deposit is requested, your booking will not be confirmed until the deposit has been received.
You are responsible for supplying accurate contact details and ensuring that you, or an authorised representative, are available at the agreed times at both the collection and delivery addresses. If you appoint someone to act on your behalf on the day, you accept that their instructions are given with your full authority.
We reserve the right to decline any booking at our discretion, including where the work requested is unsafe, unlawful, or not feasible with our equipment or staffing levels.
Payments and Charges
Payment terms will be confirmed at the time of booking. Unless agreed otherwise, payment is due in full on completion of the services on the same day.
We may accept payment by cash, card or bank transfer, subject to our current accepted payment methods. We do not accept responsibility for delays caused by your bank or payment provider.
Where a deposit is required, it is non-refundable except where we cancel the booking without offering a suitable alternative. Any deposit paid will be deducted from the final amount due.
If payment is not made when due, we may:
Charge reasonable interest and administrative costs for late payment.
Retain goods in our possession until full payment is received.
Refuse to carry out further work for you until outstanding amounts have been settled.
You will be responsible for any costs we incur in recovering unpaid amounts, including legal and collection costs.
Cancellations and Amendments
If you need to cancel or amend your booking, you must notify us as soon as possible.
Where you cancel more than 48 hours before the scheduled start time, any deposit may be retained at our discretion to cover administrative costs and lost booking opportunities.
Where you cancel less than 48 hours before the scheduled start time, we reserve the right to charge up to 50 percent of the quoted amount, or retain the full deposit if this is lower.
Where you cancel on the day of the job, or where we attend and are unable to complete the work due to reasons within your control, we reserve the right to charge the full quoted amount or a minimum call-out fee, whichever is higher.
If you wish to change the date, time, addresses or scope of the work, we will make reasonable efforts to accommodate your request, subject to availability and any change in price. Changes requested at short notice may be treated as a cancellation and new booking.
We may cancel or postpone a booking if:
Conditions are unsafe for our staff or vehicle.
Severe weather, road closures or other events outside our control make it impractical to proceed.
You have not complied with these Terms and Conditions.
Where we cancel for reasons within our control, we will offer a rebooking or refund of any deposit paid. We will not be liable for indirect or consequential losses arising from such cancellation.
Your Responsibilities
You must ensure that:
The property is accessible, safe and ready for our arrival.
All goods to be moved are packed properly, unless we have agreed to provide packing services.
Fragile, valuable or delicate items are clearly identified and appropriately protected.
Large items that require dismantling are dismantled before our arrival, unless agreed otherwise.
Parking arrangements are made in good time, including any permits or permissions required.
You have full authority to allow us to handle and transport the goods and that they do not include prohibited or unlawful items.
You are present, or an authorised representative is present, at both the collection and delivery addresses to guide our team and check that all items are loaded and unloaded correctly.
Exclusions and Prohibited Items
Unless we expressly agree in writing, we do not carry:
Livestock, pets or other animals.
Hazardous, flammable or explosive materials, including gas cylinders, fuel, chemicals or paints.
Illegal goods, stolen items or items that you do not have the right to possess or move.
Perishable goods requiring temperature control.
Items of exceptional value, such as jewellery, money, important documents, antiques or artworks, where their value has not been declared and agreed with us in advance.
We reserve the right to refuse to transport any item which we reasonably believe to be unsafe, illegal or unsuitable for carriage in our vehicle.
Waste, Rubbish and Clearance Services
Where part of our service includes removal of waste, rubbish or unwanted items, we operate in accordance with relevant waste regulations and duty of care requirements. We are not a general waste disposal service and will only remove waste as agreed in advance.
You must clearly identify which items are to be disposed of and which are to be kept. We accept no liability for items removed or disposed of where you or your representative gave incorrect instructions or failed to distinguish them.
We will not remove or handle hazardous or controlled waste, including asbestos, medical waste, chemicals, oils, fuel, pressurised canisters, or electrical items requiring specialist disposal, unless specifically agreed and lawful.
Any additional charges imposed by authorised waste facilities, such as for heavy materials or special items, may be passed on to you. You are responsible for ensuring that any items you ask us to dispose of may be lawfully disposed of and do not breach any local or national regulations.
Liability and Limitations
We will take reasonable care when handling, loading, transporting and unloading your goods. However, our liability is subject to the limitations set out in this section.
We will not be liable for:
Loss or damage arising from your failure to pack goods properly, unless we have supplied a full packing service.
Damage to goods where they were already fragile or in a poor condition.
Minor cosmetic damage such as small scratches or scuffs that are proportionate to the nature of the move.
Loss or damage where you or your representative have participated in the handling of goods.
Damage caused by defective or inadequate access routes, stairs, lifts, doors or structural weaknesses in the properties.
Loss or damage to goods left unattended or not checked at the time of delivery.
We are not liable for loss of profits, loss of use, loss of opportunity, loss of business, or any indirect or consequential losses arising from the performance of our services, whether in contract, tort or otherwise.
Our total liability for loss of or damage to goods, whether arising from our negligence or otherwise, shall not exceed a reasonable replacement value of the affected items, and may be limited further by any specific agreement with you. You are advised to have your own insurance cover in place for the full value of your goods during removal and transit.
You must notify us in writing of any visible loss or damage as soon as reasonably possible and, in any event, within 48 hours of the completion of the services. For non-visible loss or damage, you must notify us within 7 days of completion. We may not consider claims made outside these time limits.
Delays and Events Beyond Our Control
We will make reasonable efforts to meet agreed timescales; however, times are estimates only and are not guaranteed. We will not be liable for delays or failure to perform our obligations where caused by events beyond our reasonable control, including but not limited to traffic conditions, accidents, road closures, breakdowns, severe weather, industrial action, acts of authorities or third-party failures.
If such events occur, we will aim to keep you informed and take reasonable steps to minimise disruption, but we will not be liable for resulting losses or additional costs incurred by you.
Access, Parking and Property Damage
You are responsible for arranging suitable parking for our vehicle at both collection and delivery locations. Any parking charges, fines or penalties incurred as a result of insufficient or incorrect parking arrangements provided by you or your representative may be added to your final bill.
We will take reasonable care to avoid damage to property and premises when carrying out our services. However, we are not responsible for damage to driveways, paths, lawns or other access surfaces caused by the weight or movement of our vehicle, where you have requested or permitted access.
You should protect carpets, floors and internal surfaces where you have particular concerns about wear or marking from normal moving activities. We do not accept liability for normal wear, minor marks or scuffs arising from standard moving procedures.
Complaints and Disputes
If you are dissatisfied with any aspect of our services, you should raise the issue with our team as soon as possible on the day so that we have an opportunity to address it. If the matter is not resolved at the time, you should submit a written complaint as soon as reasonably practicable, providing full details and supporting information.
We will review your complaint and, where appropriate, may request additional details or evidence. We will aim to respond in a reasonable timeframe. If a dispute cannot be resolved by agreement, either party may consider seeking independent advice or using alternative dispute resolution methods.
Data Protection and Privacy
We collect and process personal information such as your name, address, contact details and job details for the purposes of providing our services, managing bookings, processing payments and meeting our legal obligations.
We take reasonable steps to keep your personal data secure and will not sell your information to third parties. We may share necessary information with partners or subcontractors where required to carry out the services you have requested, or with authorities where required by law.
Amendments to These Terms
We may update or amend these Terms and Conditions from time to time. The version applicable to your booking will be the version in force at the time your booking is confirmed. You are encouraged to review the terms periodically to stay informed of any changes.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a booking and allowing us to carry out removal or transport services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
