Privacy Policy

Man with Van Barnehurst Privacy Policy

This Privacy Policy explains how Man with Van Barnehurst collects, uses, stores and shares personal data about customers and prospective customers in the Barnehurst area. It applies to all services provided by Man with Van Barnehurst and to all individuals who make enquiries, request quotes, or use our man and van services in the local area.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner, in line with the UK General Data Protection Regulation and applicable data protection laws.

Scope of this Privacy Policy

This Privacy Policy applies to all Man with Van Barnehurst customers and prospective customers within the Barnehurst area who:

Make a booking or enter into a contract for services.

Communicate with us by phone, in writing, or through any online enquiry forms made available for our services.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

Personal Data We Collect

We only collect personal data that is relevant and necessary for providing our services. The types of personal data we may collect include:

Identity and contact information, such as your name, address, service address, pick-up and drop-off locations, and other contact details you provide.

Booking and service information, such as details of the service requested, dates and times, property access information where required for the move, and any specific instructions you give us.

Communication records, such as information you provide when you contact us to request a quote, make an enquiry, or give feedback, as well as any related correspondence.

Billing and payment information, such as information necessary to process payments and invoices, excluding full payment card details where these are handled directly and securely by payment processors.

Technical information, such as basic device or browser details and general usage data where this is necessary to operate and improve our website or online contact methods. This may include approximate location data based on your IP address to help us service the Barnehurst area efficiently.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including arranging and carrying out bookings, planning routes, and ensuring that we can safely and efficiently deliver the services you request.

To handle enquiries and quotes, including responding to your questions, providing information about our services, and preparing and sending you quotations.

To manage our relationship with you, including customer support, handling complaints or disputes, and keeping you informed about significant changes to our terms or policies where relevant.

To process payments and accounting, including issuing invoices, processing payments and refunds, and maintaining appropriate records for tax and accounting purposes.

To improve our services, including analysing how our services are used, monitoring performance, and considering feedback so we can improve our operations within the Barnehurst area.

To comply with legal obligations, such as maintaining business and financial records and cooperating with regulatory or law enforcement authorities when required.

Lawful Basis for Processing

We process your personal data on the following lawful bases under the UK GDPR:

Contract: We process data that is necessary to provide our services and fulfil our contract with you, or to take steps at your request before entering into a contract, such as when you request a quote.

Legitimate interests: We process certain personal data where it is necessary for our legitimate business interests in operating, improving and promoting our services in a way that does not override your rights and freedoms. This includes keeping basic records of enquiries, managing our operations in the Barnehurst area, and protecting the security of our business and customers.

Legal obligation: We process personal data where necessary to meet our legal obligations, including requirements relating to tax, accounting and record-keeping.

Consent: In limited circumstances, we may rely on your consent, for example where we wish to send you certain types of optional marketing communications. When we rely on consent, you can withdraw it at any time.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.

Enquiry and quote records may be kept for a period that allows us to respond to follow-up questions, manage potential bookings, and understand how our services are being used in the Barnehurst area.

Booking and service records, including invoices, may be retained for several years to comply with accounting, tax and legal requirements, and to handle any potential claims or disputes arising from our services.

Where personal data is no longer needed for the purposes for which it was collected, we will take reasonable steps to delete it or anonymise it so that it can no longer be used to identify you.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who process data on our behalf. These data processors help us deliver our services and run our business. They may include:

Payment and billing service providers who securely process payments and support our invoicing and accounting processes.

IT, hosting and communications providers who help us operate our website, email, and other systems used to provide services to customers in the Barnehurst area.

Professional advisers, such as accountants or legal advisers, where necessary for the operation and protection of our business.

These processors are only permitted to use your personal data in accordance with our instructions and must protect it in line with applicable data protection laws. We do not sell your personal data.

We may also need to share personal data with public authorities or law enforcement bodies where required by law or where it is necessary to protect our legal rights, the rights of our customers, or the safety of individuals.

International Data Transfers

Where any of our service providers or systems are located outside the United Kingdom or process data in other countries, we take appropriate measures to ensure that your personal data remains protected to a standard consistent with UK data protection laws. This may include using data transfer mechanisms recognised by the UK data protection authorities.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. These measures are proportionate to the sensitivity and volume of the data we process and the risks associated with our operations in the Barnehurst area.

While we strive to protect your personal data, no method of transmission or storage can be guaranteed as completely secure. However, we continuously review our practices to maintain a reasonable level of security appropriate to the nature of the data we hold.

Your Data Protection Rights

Under data protection law, individuals whose personal data we process have a number of rights. Subject to certain conditions and exemptions, you may have the right to:

Access your personal data and obtain a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data we hold about you.

Request erasure of your personal data where there is no longer a valid reason for us to keep it, or where you have successfully exercised your right to object.

Object to processing of your personal data where we are relying on legitimate interests, and there is something about your particular situation that makes you want to object.

Restrict processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or our grounds for processing it.

Request portability of certain personal data so that you can reuse it across different services.

Withdraw consent where we rely on your consent as the legal basis for processing. Withdrawal of consent does not affect the lawfulness of processing based on consent before it was withdrawn.

If you wish to exercise any of these rights, you can contact us using the details provided when you booked our services or made an enquiry. We may need to verify your identity before responding to your request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our operations in the Barnehurst area, or applicable laws. Any significant changes will be explained clearly, and the updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

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