Terms and Conditions for Man With Van Barnehurst

These Terms and Conditions set out the basis on which Man With Van Barnehurst provides removal, transport, loading, unloading, delivery, and related moving services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to protect both the customer and the service provider by creating clear expectations around the booking process, payment, cancellations, liability, and compliance with waste regulations. For the purpose of these terms, references to “we,” “us,” and “our” mean the moving service provider, and references to “you” and “your” mean the customer, hirer, or authorised representative.

These terms apply to all standard van and man service arrangements, including domestic moves, single-item transport, furniture collection, internal property moves, and associated labour. They apply whether the booking is made by an individual, business, landlord, tenant, estate agent, or any other person authorised to arrange the service. Any special terms agreed in writing will apply only if they are confirmed by us and will not override mandatory consumer rights or applicable law. Unless expressly stated otherwise, all services are provided on a self-serve booking basis with customer instructions confirmed before the move begins.

These terms should be read alongside any written quotation, booking confirmation, inventory list, or service notes issued by us. If there is any inconsistency, the written booking confirmation will prevail for operational details, while these terms will govern legal and contractual matters. We reserve the right to update these terms from time to time, but the version in force at the time of booking will apply to that booking unless required otherwise by law.

1. Booking Process

Bookings for Man With Van Barnehurst services may be requested by telephone, email, online form, or any other method we make available. A booking is not confirmed until we have accepted the request, provided a quotation or estimate where relevant, and received any required deposit or written confirmation from you. We may request details including collection and delivery addresses, property access information, dates, floor levels, item descriptions, parking conditions, and any special handling requirements. The accuracy of this information is essential because pricing, timing, and staffing are based on the details supplied at the time of booking.

You must ensure that all information given to us is complete and accurate. If the items, access conditions, volume, weight, or labour required differ from the information provided, we may adjust the price, revise the time estimate, use additional staff or vehicles, or decline to proceed if the service cannot be delivered safely or lawfully. Quotations are based on the information available at the time and may be revised if circumstances change, including delays caused by waiting time, additional loading, stairs, parking restrictions, or undisclosed bulky items. Acceptance of a quotation does not guarantee availability until the booking is fully confirmed.

It is your responsibility to ensure that someone authorised is present at the collection and delivery points, unless we have agreed otherwise in writing. You should also ensure that access routes are clear, that the correct destination address is provided, and that any necessary permissions, permits, or parking arrangements are in place. If the service includes dismantling, reassembly, wrapping, or carrying items through confined spaces, you must advise us in advance. We reserve the right to refuse to move items that are unsafe, unstable, prohibited, or likely to cause damage to property or injury to persons.

2. Payments and Charges

All prices are stated in pounds sterling unless agreed otherwise. Charges may be based on hourly rates, fixed prices, minimum call-out fees, mileage, waiting time, number of workers, vehicle size, access difficulty, or a combination of these elements. Any estimate given before the job begins is based on the information you provide and is not a binding fixed price unless explicitly stated in writing. Where a fixed price is agreed, it may still be adjusted if the scope of work changes, if extra services are requested, or if there is a material difference between the agreed description and the actual job.

Payment terms will be confirmed at booking or in the quotation. Unless otherwise agreed, payment is due immediately upon completion of the service. We may require a deposit or partial advance payment to secure the booking, and such deposit may be non-refundable except where required by law. We accept only the payment methods notified at the time of booking. If payment is made by bank transfer, card, or any other approved method, you must ensure sufficient funds are available and that payment is authorised by the account holder. Any transaction fees, bank charges, or currency conversion costs imposed by a payment provider are your responsibility unless we agree otherwise.

If additional time or services are required during the move, these may be charged at our standard rates or at a revised rate if explained before the extra work begins. This includes, without limitation, carrying items to higher floors, long-distance carrying from the vehicle, waiting for access, redelivery due to failed access, or additional stops. We may issue an updated invoice after the service if further charges become payable. Interest and recovery costs may be added to overdue sums in accordance with applicable law. You are responsible for ensuring payment is made in full and on time, even if you are not the person physically present at the move.

3. Cancellations, Rescheduling, and Delays

Cancellation requests should be made as soon as reasonably possible. If you cancel a booking, the amount refunded, if any, will depend on the notice given, the costs already incurred, and whether resources have been allocated to your move. Where a deposit has been paid, we may retain all or part of it to cover administration, lost time, vehicle allocation, or preparatory work, unless a refund is required by law or otherwise agreed in writing. If you cancel at short notice, particularly on the day of service, you may be liable for the full booking charge or a substantial portion of it.

Rescheduling is subject to our availability and may be treated as a cancellation followed by a new booking if the original date cannot be retained. We will try to accommodate reasonable date changes, but this cannot be guaranteed, especially during busy periods. If we are delayed by traffic, road closures, weather, accidents, or circumstances beyond our control, we will use reasonable efforts to keep you informed and to complete the service as soon as practicable. Delays do not automatically entitle you to cancel without charge unless the delay is caused by our fault and becomes unreasonable in the circumstances.

If you are unable to provide access when we arrive, if the collection or delivery point is closed, if the items are not ready, or if you are not present and cannot be reached, we may treat the booking as a failed visit and charge for wasted travel time, waiting time, and any other costs reasonably incurred. Where a delay or failure to proceed is caused by incomplete information, missing keys, restricted access, incorrect address details, or lack of parking, the resulting costs may be charged to you. We may also need to rearrange the booking at our discretion once the issue has been resolved.

4. Liability, Risk, and Customer Responsibilities

Our liability is limited to losses directly caused by our negligence, wilful misconduct, or breach of these terms, subject always to mandatory rights that cannot be excluded under UK law. We are not responsible for indirect, consequential, or economic losses such as loss of profit, loss of business, or missed opportunities, except where such exclusions are not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited. We will exercise reasonable care and skill in carrying out the service, but you acknowledge that moving items can involve inherent risks.

You are responsible for ensuring that all items are properly packed, secured, and suitable for transport unless we have expressly agreed to pack them. Fragile, valuable, antique, or irreplaceable items should be declared in advance so that appropriate handling can be arranged. Where possible, you should remove loose contents from drawers, cupboards, and appliances before transit. Unless otherwise agreed, we do not accept responsibility for internal mechanical failure in items that are not visibly damaged during handling, nor for damage caused by pre-existing weakness, defective construction, poor packaging, or items that are unsuitable for removal or transport.

Any claim for loss or damage must be notified to us as soon as reasonably practicable and, in any event, within a reasonable time after discovery. You should retain the damaged item, packaging, and any relevant evidence so that we can investigate. We may request photographs, purchase details, repair estimates, or other supporting information. If you ask us to move items that are especially heavy, awkward, or hazardous, you must disclose this in advance. We may refuse any item that, in our reasonable opinion, is unsafe, prohibited, or likely to cause damage to property or injury to persons. You agree to indemnify us for losses caused by your failure to provide accurate information or by your breach of these terms.

5. Waste Regulations and Prohibited Items

Where our service includes disposal, removal of unwanted items, clearance work, or transport to a waste facility, both parties must comply with applicable UK waste legislation and local authority rules. We only carry and dispose of waste in accordance with the law, and we may refuse any waste load that is not properly described or that cannot be handled lawfully. You must tell us in advance if any items are to be treated as waste, recycled material, or donation stock, because different handling rules may apply. We may require written confirmation that you have the legal right to transfer the waste to us.

Waste transfer and duty-of-care requirements may apply, including the need to identify the type of waste and the source of the material. You agree to provide truthful and complete information about any waste being moved. Hazardous or controlled materials may require specialist handling and are generally excluded unless we have expressly agreed in writing and are legally permitted to transport them. Prohibited or restricted items may include, without limitation, asbestos, chemicals, solvents, gas cylinders, explosive materials, medical waste, oils, wet paint, batteries in certain quantities, and any item that cannot be lawfully transported without a permit or specialist carrier status.

If we suspect that waste has been misdescribed, illegally fly-tipped, or mixed with prohibited materials, we may refuse collection, stop the job, or hand the matter to the appropriate authorities where required by law. You remain responsible for the lawful ownership, classification, and transfer of the waste until it is accepted by an authorised facility or transferred in accordance with applicable rules. Any costs, fines, penalties, clean-up expenses, or enforcement action arising from inaccurate waste descriptions or unlawful disposal instructions shall be your responsibility except where caused by our proven breach of law.

6. Service Standards, Force Majeure, and General Terms

We will perform the service with reasonable skill, care, and diligence, using appropriately maintained equipment and vehicles suited to the booking as described. However, we do not guarantee arrival at an exact minute unless a specific timed service has been agreed in writing. Any time windows given are estimates only and may vary due to traffic, weather, access constraints, or other operational factors. If we are required to stop work because of safety concerns, adverse weather, road restrictions, or an event beyond our control, we may suspend or postpone the booking without liability for consequential losses.

Force majeure events include, without limitation, severe weather, accidents, strikes, civil disturbances, acts of terrorism, public health emergencies, power failures, vehicle breakdowns, and interruptions to roads, bridges, ferries, or utilities. Where such events prevent or materially delay performance, we will take reasonable steps to minimise disruption, but we will not be liable for failure or delay caused by circumstances beyond our reasonable control. If a booking must be cancelled or rescheduled as a result of force majeure, any refund or rebooking arrangement will be made fairly and in accordance with the law and the circumstances of the case.

These terms are intended to be fair and enforceable. If any provision is found unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in exercising any right will operate as a waiver of that right. Any variation to these terms must be agreed in writing. You may not assign your rights or obligations under the contract without our consent, but we may transfer our rights and obligations to another suitably qualified provider if necessary for the performance of the service or business administration.

7. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. If you are located in another part of the United Kingdom, mandatory local consumer protections may still apply where relevant, but the governing law of the contract remains as stated here unless otherwise required by law. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere.

Nothing in these terms affects your statutory rights as a consumer under applicable UK legislation, including rights relating to services performed with reasonable care and skill, services matching the description given, and remedies available for breach of contract. If you are booking on behalf of a business, you confirm that you have authority to enter into the contract and that the business will be bound by these terms. By proceeding with a booking for Man With Van Barnehurst, you confirm that you have read, understood, and accepted these Terms and Conditions.